Common questions
Where do I get the app?
Aplomb is on the
App Store, free to
download, for iPhone running iOS 17 or later. The safety check, Learn
articles, diary and first guided session are free; continued guided
sessions are unlocked with an in-app purchase.
The voice can't confirm my position.
Hold the phone flat against your cheek like a phone call, screen toward
your skin, and redo the two slow nods when asked — that's how Aplomb
learns how the phone sits against your head. Re-seat the phone and nod
again if you changed grip mid-session.
Which ear should I choose?
The ear your clinician named. If nobody has named one, Aplomb offers the
gentler routine instead — and the honest advice that a clinician's
positional test is the fastest way to a targeted maneuver.
Where is my data?
On your iPhone, and in your own iCloud if you're signed in. There is no
account and no server of ours. Settings → Export gives you everything as
a file; Settings → Erase everything deletes it all, including the iCloud
copy. See the
privacy policy.
How do purchases and refunds work?
All payments are handled by the App Store, so restores happen with
"Restore purchases" on the plans screen, and refunds go through Apple at
reportaproblem.apple.com.
Something feels medically wrong.
Stop using the app and seek medical care. Aplomb is a guidance and
education tool, not a medical device — sudden hearing loss, severe
headache, double vision, slurred speech, weakness or numbness, chest
pain, or continuous (rather than positional) vertigo all belong in front
of a clinician now, not in an app.